I am on option 3 8 meg and my line should handle 6 meg. Yes your line is performing as expected see our broadband faq for more information. Have you checked out the many threads on slow bb speed. Tackling the problem of really slow adsl broadband ask jack. It was fine last night but has been like this for over 5 hours today since 8. If you signed up for a broadband service within the last few years, you should have received an estimated speed. Start the internet speed test by clicking the red start speed test under the dials. Make a formal complaint about your broadband speed.
Jan 23, 2020 as the title, slow internet speedspretty much since i signed up for a new contract. The broadband speed test will start measuring your broadbands download speed and then your upload speed. Bt plus broadband benefits include fast speeds, unlimited data, our keep connected promise to get you back online quickly if your broadband. Its always useful to be able to test the speed of your broadband connection, especially if you feel like it is under performing. If your broadband speed is below the bottom end of the speed range that youre paying for, have a word with your broadband supplier. Are you an existing customer looking to test your speed, fix a speed problem or upgrade your broadband. Broadband slow best fix ever promise work well with bt. Throughput speed is the speed at which your broadband can actually send and receive data between the internet and your bt hub. However, i am only getting 100 kbs at the moment tops. However, when i download a file, the download speed always hovers around 500k.
At bt we want to give you the best and most reliable broadband speed in the uk. I have been on to bt and have taken the front off my phone socket as they said, and plugged my filter directly in to the inside of it. Check this box and log in to save your bt id on this computer do not use on a public or shared computer. Use our broadband speed checker to see whether youre getting a slow service. The speed test takes less than a minute and performs two key measurements. I then signed up for a new contract including installation of a tv box and since then, the internet speed has been abysmal and i cant get no assistance from virgin, despite putt. Test your connection using bts speedtester, which will tell you the configured upload and download. Does anyone have any tips about how to complain about the appalling broadband speed i get with bt. The average user spends more time downloading data such as music and films, so suppliers normally provide a faster download speed in comparison to upload speed. Different things can cause a computer to slow down, which can give the impression that your broadband is slow. This is the equivalent of the internet rush hour when lots of people are using the shared parts of. Ask your provider to check whether your access line speed is below your minimum guaranteed.
Plug your modemrouter directly into the bt master socket. Virgin media and vodafone top for speed in home broadband awards. Tackling the problem of really slow adsl broadband ask. Slow broadband how to get a refund for bad internet speeds. Many complaints similar to this have been sent in to do with slow internet speeds.
A broadband speed test will be performed and give you a live reading of your current download speed. My customers are much happier with the improved connection speed, its now possible to download and watch a movie something unheard of previously. These are the rates at which data is transferred between the network and your bt hub. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact bt and bt will try to fix it. A couple of years ago i had a bt fttc connection and i used to get 2223mb. Slow broadband speeds could hinder xbox console streaming for uk gamers. How to get a refund for terrible internet speeds at home broadband customers are still suffering with poor internet speeds and. How do i complain about appalling bt broadband speed. The price is extremely competitive and the customer service has been excellent. Mar 27, 2007 my bt broadband is running slow at the moment. Once youve answered some simple questions, youll receive an email with a readytogo complaint letter to send to your broadband provider. If you are an apple user, kiss my ass if this also works for you because i hate.
Despite advertising speeds of 20 meg and the sales guy telling me i would get a speed of around 7 meg, i have never received anything better than 1 meg. The key question is whether you are getting more than the minimum speed. My router has connected as follows i asked for upstream to be reduced. My adsl broadband connection is slow, what can i do. From origin told me that everything was fine and the problem is in my house and a bt engineer must come to inspect it but this will cost me. How to test your internet speed the first step to fixing slow broadband is testing your current broadband speed, and comparing it against the speed you should be receiving.
Irelands leading broadband providers advertise speeds of 100 mbps, 360 mbps and even 1,000 mbps in some cases. I do use a tplink router,it never misses a beat had it when with bt before. Running lots of programs at once, insufficient ram, web browser addons and too many startup programs. Test your speed using the my bt app, where you can find the speed to your hub and speed to your device. No click for the next step checking your connection. Bt said there was nothing they could do, there might me some work going on or others could be uploading a lot of content at the same time. Ip profile for your line is 2 mbps until this pathetic slow down i was getting. Test your broadband speed in ireland broadbandspeedtest. This is my first post so i hope i have the correct sub forum. These advertised speeds only refer to the maximum speed possible with your plan, they are by no means a guarantee. I can get fttc which is now available and i may change soon.
I seem to be getting nowhere with the online helpcall centre. Slow broadband speed page 2 virgin media community 49909. Minimum guaranteed download speed speed promise before your service starts, we will provide you with the minimum guaranteed access line speed and an estimate of the upload and download you may expect. The patterns have largely established themselves with the lockdown in terms of the majority of those able to work from home already are and the indicators from things like the linx stats and public comments from providers is that while day time data use is still higher than. Sep 17, 2017 slow download speeds blighting plusnet users on saturday. Download speed the speed of data sent from the internet to your computer upload speed the speed of data sent from your computer to the internet we also report latency, a factor that could influence your speed. This is now so slow, uploading data and particularly pdf files to a. Well then tell you how to understand the test results, and how to make simple changes to make sure you get the fastest speed possible. Log in to our troubleshooter to test and fix problems with your bt broadband speed. Over the past 3 days i have noticed that the internet has slowed down, which is stopping me from using nowtv and the smart features on my television for example. I suggest you locate your main bt socket and if you have the version that looks like the socket is in 2 halves with a groove between the 2 halves, undo the 2 screws, removing the front plate and plug the homehub with a filter directly into the test socket located on the right hand side of the bit still attached to the wall.
Well aware of these speeds as distance from cabinet is around 1km. Hi, i have had bt iinfinity installed now for 2 months. These speeds will vary throughout the day and are likely to be slower during busy periods, especially between 810pm. Use our my bt app or broadband troubleshooter to test the speed of your bt broadband line.
Slow broadband speeds virgin media community 3822253. Sky broadband daily speeds during february, march and april. If theres a problem with your line well also give you the option to report a fault so we can get it fixed. Two weeks ago the download speed dropped down to 10mbps.
Hi, since moving onto the adsl2 trial i dont seem to get a download speed that represents the line speed i am connecting at. Hi, for the past few years ive had a fairly reliable broadband even though where i live is fairly rural with a maximum possible download speed of 2. I have cleared the cache and cookies from the laptop and my mobile phone and only experienced a marginal increase in speed. While some may want to describe their individual problems as a national outage with a broadband provider, when we investigated reports of slow speeds for plusnet broadband customers we were able to see some 5 to 10% that were affected. It can vary throughout the day and can be slower during busy periods, especially between 810pm. I was getting 68mbps download with the ip profile at 70mbps.
Sky broadband daily speeds during february, march and. Slow broadband speed page 2 virgin media community. If you prefer you can download this template letter to make a formal complaint to your broadband provider about the speed of your. Recently came back to bt broadband,my download speed was as fast as expected around 30mb down 5mb up.
Download speed achieved during the test was value for your connection, the acceptable range of speeds is value 1 value 2. Apr 08, 2020 sky broadband daily speeds during february, march and april 2020. The master socket is where your bt telephone line comes into the house. You will also see your ping time in milliseconds the smaller the better. Broadband speeds are measured in megabits per second mbps and kilobits per second kbps. By having both your fibre broadband and mobile with us you and your family can enjoy some brilliant benefits and our best connection in and out of the. Check your contract and talk to your broadband provider. Go to our email log in page to log in to your bt yahoo. Slow origin broadband technical issues think broadband. Slow download speed compared to line speed plusnet community. I changed from bt to skylight, as bt was unreliable, kept losing connection and the speed was frustratingly slow.
Hi guys, i have got bt broadband 8mb and recently over the past couple of days im getting really silly speeds such as from 10kbps upto 100kbps, i have had about 600kpbs before but what the hell, i have called bt and they said there line end is fine. Home knowledgebase troubleshooting adsl broadband connection broadband. You have had too many unsuccessful attempts to login. Test your connection using bts speedtester, which will tell you the configured upload and download speeds for. See what your broadband provider can do to resolve your issue. The good news is that testing your broadband speed is really easy to do. And you can download the ofcom wifi checker, which will tell you if your wifi is likely to be slowing down your broadband. Top 7 reasons for slow internet speed computer learn how. Slow downloads with broadband i have broadband, and when i run a speed test, my system passes with numbers that approach the speed of light.
Sky broadband daily speeds during february, march and april 2020. How to get a refund for terrible internet speeds at home broadband customers are still suffering with poor internet speeds and skyhigh bills but there is the possibility to. Jun 23, 2011 tackling the problem of really slow adsl broadband. Slow download speeds blighting plusnet users on saturday. Please refer to our broadband support tool to find out how to improve your speed. Is the speed within the acceptable range of speeds shown on the bt speed test page.
Hello, i have started to experiance slow broadband speed for 23days and just done a bt test download speed achieved during the test was 1. But the last few days my download speeds have dropped to. This bt complaint was sent in regarding slow broadband speed this customer is not happy paying for a service that does not deliver, and rightly so. With our free to use broadband speed tests, you can see what speeds youre getting or will get if you join us. Ive tried all the usual methods, reset hub, checked quiet line, swapped leads etc. Why is my broadband speed slow and how can i improve it. In fact, in many cases, the speed you actually get will be much slower than what you might. Its what you experience at home when using your broadband connection. I live in the uk, within a rural area, and for those who are familiar with the. A couple of years ago i had a bt fttc connection and i used.
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